FAQ
General
- How do I place an order?
- Do you have showroom I can visit?
- Can I find your floors at local stores?
- What is your return policy?
- How much extra should I order for waste during installation?
- Is there a minimum order requirement?
- What is the warranty on your floors?
How do I place an order?
Both sample orders and flooring orders can be placed directly online through our website, by calling us at 888-807-2704, or by emailing us at info@harperfloors.com.
Do you have showroom I can visit?
We currently offer a fully online shopping experience with a support team that can be reached via phone or email. Samples are delivered to your doorstep and orders may be placed online or by contacting our team at 888-807-2704 or info@harperfloors.com.
Can I find your floors at local stores?
We sell exclusively online through our eCommerce shop. This means we do not sell through distributors or independent flooring retailers which allows us to offer transparent pricing and avoid traditional retail markups.
What is your return policy?
We are confident that you will love your floors! If you decide that the flooring you ordered is not the perfect fit and would like to initiate a return, contact our team at info@harperfloors.com within 90 days of your delivery date. Our team will arrange the best carrier for your return. You also have the option of scheduling your own. Kindly note that a discounted flat-rate shipping fee is applied on your original order and does not reflect the actual cost of shipping.
The flooring you would like to return must be packaged and returned in its original condition. Your refund will be issued upon return and inspection of your floors to our warehouse, minus associated return shipping fees.
Please note custom hardwood moldings are made to order and non-refundable once your order is placed.
How much extra should I order for waste during installation?
This ultimately depends on your job site and the type of product you choose. For example, vinyl flooring for a powder room won't require much extra for waste and cutting. However, engineered hardwood for an entire home, will require more. We typically recommend 5-10% extra for waste and cutting.
Is there a minimum order requirement?
Yes! There is a 10 box minimum order requirement for all flooring products. This gives us the ability to lower ship costs and pass those savings on to you. If you are interested in purchasing less than 10 boxes, please don't hesitate to reach out to us at info@harperfloors.com and our team will provide a custom quote.
What is the warranty on your floors?
All of our floors come with a Lifetime Residential Warranty. Our Commercial Warranty terms range depending on the product (5 years for Solid Hardwood, 15 years for Engineered Hardwood, Lifetime for Vinyl and Laminate).
Shipping
- Where do you ship to?
- Do you ship to Alaska or Hawaii?
- Do you ship to Canada?
- How soon can I get my floors?
- How do I track my order?
- Is there anything I need to do before receiving my floors?
- Can I delay a shipment? How do holds work?
- How much is shipping?
- What is curbside delivery?
- Will they deliver inside my home?
- Can I pick up an order?
- What do I do if a product is damaged in transit?
Where do you ship to?
We ship our floors nationwide, straight to your home.
Do you ship to Alaska or Hawaii?
Orders to Alaska or Hawaii can be arranged through select carriers and require longer transit times. Please reach out to us at info@harperfloors.com for additional assistance.
Do you ship to Canada?
We do not ship to Canada at this time.
How soon can I get my floors?
Once your order is processed, your floors will be shipped out the following business day from one of our warehouses and delivered in 3 to 10 business days.
How do I track my order?
A tracking number will be emailed to you as soon as your flooring is shipped out.
Is there anything I need to do before receiving my floors?
- Prepare your home for your flooring delivery by allocating space for your pallet of flooring.
- Track your flooring order and keep an eye out for an email, phone call, or text from your assigned carrier who will let you know when to expect your delivery.
- Ensure that you have the proper help after receiving your order to move the material to your preferred location. We recommend holding on to your pallet until after your installation is complete, should you need to initiate a return.
If there is anything we need to know about your delivery location (ie. restrictions like limited access, narrow roads that require a box truck, etc), please let us know at info@harperfloors.com as to avoid any unforeseen delays.
Can I delay a shipment? How do holds work?
Yes! We are happy to accommodate holds in our warehouse for up to 6 months. Please reach out to us at info@harperfloors.com for assistance.
How much is shipping?
Samples ship for free. Floors ship for a flat rate of $199, with curbside delivery, meaning your pallet will be dropped off at the curb—no matter the size of the order. For $299, we offer 'inside delivery,' where the pallet is placed at your doorstep, near your garage or porch. Please note, carriers are not insured to bring materials inside your home.
What is curbside delivery?
Curbside delivery entails delivery to the end of your driveway, or on the curb.
Will they deliver inside my home?
We offer curbside delivery for a flat rate of $199. This means your pallet will be dropped off at the curb. For $299, we offer 'inside delivery,' where the pallet is placed at your doorstep, near your garage or porch. Please note, carriers cannot bring materials inside your home as they are not insured for that.
Can I pick up an order?
Yes! If you are in close proximity to one of our warehouses, you are more than welcome to pick up the flooring at no cost.
What do I do if a product is damaged in transit?
Accept the delivery. Please do not refuse the shipment as this will cause additional fees and delays.
- At the time of delivery, the driver will have you sign a receipt for Proof of Delivery (POD). Note the damage(s) on this delivery receipt and ask for a copy / take a picture of it before the delivery driver leaves.
- Photograph the damage(s).
- Contact us at info@harperfloors.com within 2 days of delivery and attach your delivery receipt and photos, with your Order Number in the subject line.
We understand this causes project delays and appreciate your cooperation. Once we receive the above information, we will ship out your replacement boxes as soon as possible.